Frequently Asked Questions

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K. van Bourgondien times its shipments from Holland so that bulbs and bareroots arrive at the proper planting time (depending on climatic conditions) for each area of North America. We will pack and ship your order based on our shipping schedule. The type of product you order or the weather may affect the anticipated shipping schedule.

No, we cannot ship outside of the 48 contiguous states

If an item you order is unavailable or doesn’t meet our quality standards, we may substitute a like item of greater value. The substitute item will be identified on the packing slip that comes with the order or will have a substitution note attached.

Plant bulbs as soon as possible after arrival for best results. If you can’t plant right away, store them in a cool, dry, well-ventilated place away from heat and freezing. Remove the bulbs from the plastic bags and keep them protected until planting. For more information, read detailed arrival and storage instructions.

Generally, you should plant spring bulbs two to three times as deep as the bulbs is tall. This means most large bulbs like tulips will be planted about 6 inches deep while smaller bulbs like muscari will be planted 3-4 inches deep. The depth of planting should be measured from the surface level of the soil to the shoulder of the bulb and the eyes or crowns of the perennials.

Most true bulbs, such as tulips and daffodils, have pointed tips which should point upward. Corms, tubers and rhizomes usually show sprouts on their upper sides, and these should be on top when planted. Some of the smaller bulbs, like anemones, look like small, dried peas or small stones and can be planted in any direction - their shoots will find their way toward the sun.

Distance between plants is measured from the center of one plant to the center of the next. Space bulbs in bed according to the size of the bulb. As a general rule, large bulbs, such as daffodils should be spaced 3 to 6 inches apart. Tubers such as dahlias should be planted at least 1 foot apart depending on the variety. Small bulbs, like anemones and snowdrops should be spaced 1 to 2 inches apart.

Water flower bulbs after planting but avoid overwatering at planting time since this can result in bulb rot. This will help settle the soil in the planting bed plus provide needed moisture for the bulbs to start rooting. Fall planted bulbs must root before cold weather

Only one coupon or discount may be used per order, and offers cannot be combined. To redeem a catalog or mailed offer, enter the offer code in the box labeled ‘Discount code or gift card’ on the right side of the checkout page. For email promotions, the discount is usually applied automatically when you use the email link, or you can enter the code manually at checkout. If you have trouble redeeming a discount, contact Customer Service via Live Chat for assistance.

At checkout, enter the merchandise credit number or e-gift certificate number at checkout in the box labeled ‘Discount code or gift card’ on the right side of the page. If you have questions or need help, please contact our friendly Customer Service staff at 1-800-552-9996, via Live Chat, or email us at service@dutchbulbs.com

Once your order has been processed, you will receive an order confirmation email within 24 hours. If you don't receive an e-mail from us, please contact Customer Service at either 1-800-552-9916 or service@dutchbulbs.com.

Order from K. van Bourgondien with complete confidence. We select and ship only the finest quality Dutch bulbs and perennials. We pack them carefully to ensure that they arrive safely. If you are not pleased with your purchase, please call us at 1-800-552-9916 or email us at service@dutchbulbs.com, and our Customer Service representatives will be happy to help you obtain a merchandise credit.

Hardiness Zones are based on the average minimum temperatures for each zone. Many factors, such as sun, wind, snow cover or rainfall in your mini climate can also affect the minimum temperatures in your area. Find your hardiness zone using your zip code.

To request a free catalog, visit our Catalog Request page. If you would like to stop receiving catalogs, please contact Customer Service with the following information:

• First & Last Name
• Address, City, State, Zip
• Account Number (if applicable)

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