Frequently Asked Questions & Customer Service
We're happy to help in anyway we can! For answers to your questions and concerns, please choose a topic from the list below.
Frequently Asked Questions
What is my Hardiness Zone?When will my order ship?
How do I place an order?
What forms of payment do you accept?
How much do you charge for shipping & handling?
My coupon or discount doesn't appear. How do I claim it?
How do I unsubscribe from the e-mail list?
Contact Us
Ordering
Searching for Plants & ProductsRegistering and Placing an Order
Using the Shopping Cart
Order Processing
SubstitutionsCancellations
Returns
Shipping & Taxes
Shipping RatesHow and Where We Ship
Shipping to a Different Address
Shipping Schedule
Shipping Methods
Sales Tax
Coupons & Gift Certificates
Redeeming CouponsGift Certificates
Account Maintenance
Updating Your E-mail Address or Billing/Shipping AddressSubscribe or Unsubscribe from the Van Bourgondien E-mail List
Subscribe or Unsubscribe from Van Bourgondien Catalog Mailings
Technical Assistance
CookiesBrowser/OS Problems
Missing Buttons or Links
Reporting Technical Problems
Did My Order Go Through?
Email Newsletter Help & Troubleshooting
Image problems in AOL (funny colors, etc.)
Policies & Guarantees
Privacy PolicyLinks
Van Bourgondien Pledge of Quality
Have another question? Send an e-mail directly to Customer Service .
