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Frequently Asked Questions & Customer Service

We're happy to help in anyway we can! For answers to your questions and concerns, please choose a topic from the list below.

Frequently Asked Questions

What forms of payment do you accept?
What is my Hardiness Zone?
When will my order ship?
How do I place an order?
How much do you charge for shipping & handling?
My coupon or discount doesn't appear. How do I claim it?
How do I unsubscribe from the e-mail list?
Contact Us

Ordering

Searching for Plants & Products
Registering and Placing an Order
Using the Shopping Cart
Print an Order Form

Order Processing

Substitutions
Cancellations
Returns

Balance Due

Apply Payment

Shipping & Taxes

Shipping Rates
How and Where We Ship
Shipping to a Different Address
Shipping Schedule
Shipping Methods
Sales Tax

Planting and Care

What To Do When Your Plants Arrive
K. Van Bourgondien & Sons, Inc. Planting Guides

Coupons, Gift Certificates & Contests

Redeeming Coupons
Gift Certificates
Gift Certificate Inquiry
Replacement Certificate Inquiry
Contests

Account Maintenance

Updating Your E-mail Address or Billing/Shipping Address
Subscribe or Unsubscribe from K. Van Bourgondien & Sons, Inc. E-mail List
Subscribe or Unsubscribe from K. Van Bourgondien & Sons, Inc. Catalog Mailings

Technical Assistance

Cookies
Browser/OS Problems
Missing Buttons or Links
Reporting Technical Problems
Did My Order Go Through?
Email Newsletter Help & Troubleshooting
Image problems in AOL (funny colors, etc.)

Policies & Guarantees

Privacy Policy
Links
K. Van Bourgondien & Sons, Inc. No-Risk Guarantee



Have another question? Send an e-mail directly to Customer Service .